Shipping Information

At this time we ship all orders via USPS Ground Advantage Package Service.

Yes! Shipping & handling is a flat rate of $12.99 USD, or free for orders $60 or more.

We ship USPS First Class Package International service which provides tracking and delivery time estimates.

If you have any questions, please send them our way! staff@pannierhooks.com

Once your order has been shipped, you will receive an email with your tracking and shipping information.
 
Simply click on the link in the email. 
 
If you haven’t received a confirmation email, it may have ended up in a spam folder.
We generally ship each order within one business day (Mon-Fri). Any order placed after 12 P.M. PST will be processed the following business day.
 
USPS  Ground Advantage generally delivers within 2-5 days within the US. International shipment delivery times vary based on destination.
 
During a high volume period, your order processing time may take longer than anticipated.

Payment Information

We process all our orders via PayPal (you don’t need an account with PayPal to place your order).

Visa, MasterCard, Amex, Discover, among other methods are all acceptable forms of payment. Additional details can be found on PayPal’s website.

Orders & Returns

Check out our video on how to measure your rack rail here:

If want to adjust or delete your order, please send us an email at staff@pannierhooks.com & we’ll get you squared away.

We truly believe you’ll love our DIY Pannier Hooks as much as we do. If not, email us within 90 days of receiving your order and we’ll get a zero hassle return started for you.

Do you have a particular hardware color in mind that would really work well with your bag or backpack? Let us know and we’ll see what we can do!