Shipping Information

At this time we ship all orders via USPS Ground Advantage Package Service.

Yes! Shipping & handling is a flat rate of $16.99 USD, or free for orders $60 or more.

We ship USPS First Class Package International service which provides tracking and delivery time estimates.

If you have any questions, please send them our way! staff@pannierhooks.com

Once your order has been shipped, you will receive an email with your tracking and shipping information.
 
Simply click on the link in the email. 
 
If you haven’t received a confirmation email, it may have ended up in a spam folder.
We generally ship each order within one business day (Mon-Fri). Any order placed after 12 P.M. PST will be processed the following business day.
 
USPS  Ground Advantage generally delivers within 2-5 days within the US. International shipment delivery times vary based on destination.
 
During a high volume period, your order processing time may take longer than anticipated.

Payment Information

Visa, MasterCard, Amex, Discover, PayPal, Apple Pay, Amazon Pay among other methods are all accepted.

Orders & Returns

Check out our video on how to measure your rack rail here:

If you want to make changes to your order, please email us at staff@pannierhooks.com.

We truly believe you’ll love our DIY Pannier Hooks as much as we do. If not, email us within 90 days of receiving your order and we’ll get a zero hassle return started for you.

Do you have a particular hardware color in mind that would really work well with your bag or backpack? Let us know and we’ll see what we can do!